We will ship you a new item at no charge in this case. If your delivered goods have damage that can be seen from the outside (not concealed damage), please refuse the delivery and note this damage on the shipping bill of lading. Please inspect the packaging of your item(s) when they arrive and before accepting the delivery. If you wish to return a product due to damage or defect, you will not be charged for shipping and the below policies take effect. Keep in mind that, with the exception of damaged or defective products, return shipping charges will be deducted from your refund. To start a return, please email us at and we will be happy to start the process for you.įor customized or personalized orders, unfortunately we cannot accept returns. If for any reason you're unhappy with your purchase, we are happy to process returns within 30 days of your order arriving at your home. Pick up is also available (by appointment only). Local delivery can be arranged within 100 miles of area code 90755. Arranging a pick up from your local freight hub could mitigate extended delays. ModaBlak products ship out of Long Beach, CA. Once shipped, most orders are delivered within 5-7 business days. If you do not receive tracking information from us after six weeks, feel free to follow up with us at For products kept in stock (not made-to-order), orders leave the warehouse within 5 business days. Once a product ships we will send you tracking information within 24 hours to the e-mail address you provided when checking out. 125”.įor made-to-order products, build time is 4-6 weeks.
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